Flooring Warranties
When purchasing a new floor, many times a retail salesperson will neglect to mention the warranty information on the floor you are interested in buying. More often than not, it is something that has to be asked before the information is given.
Always be sure that you ask for this crucial information before buying. You may be unaware that the floor you’re buying doesn’t even carry a warranty at all. This is common with mill trials, promotional goods, and some cabin and tavern grade wood floors. These floors are known to have few manufacturer defects, and therefore will not be replaced when they fail.
This can leave you, the homeowner, in a state of distress. You’ve just paid $3000 for a brand new wood floor, and come to find out the tongues are almost all broken off. Installing it is an utter nightmare, and you can’t return it!
Avoid this scenario at all costs. If you don’t, it can cost you much, much more money in the long run. A $1000 installation job could turn into $3500. A brand new carpet could delaminate and fall apart right under your feet, and the mill won’t do anything about it – all because the retailer you went to failed to tell you the product didn’t carry a warranty.
Now take all this with a pinch of salt, as lack of a warranty does not always imply a lack of quality. Sometimes, a product is dropped at the mill, so that they no longer carry it. In some cases, they will drop the warranty from a first quality product and sell it at a cheaper price just to clear space in their warehouse. Many second quality, or cabin and tavern grade woods are sold without warranty, or with limited warranties. These products can still look great and perform to your expectations the same as first quality.
But knowing when you have options is a great feeling. Don’t get caught in the dark. Ask about the warranty, and enjoy your new floors!
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I had a neighbor that ordered carpet online. When it arrived, the backing was coming off so bad that it couldn’t even be installed.
When they called the store they purchased through, they were informed that the carpet was sold “as-is” and that it was stated very clearly on their website.
When he went back to check, they had a simple text link next to the image that was easily looked over. They offered no resolution whatsoever. He lost $1300 because of this.
Great post!
I want to say – thank you for this!,
You’re welcome! Let us know if you have any questions you’d like answered.